Author: Nathan S. Wilson, Taxonomist

Overview

Your organization has information and your users need to find that information. Do you know the answers to these questions?

• How much time do your users spend searching for information?
• How often do those searches fail to find the information your users need?
• How much time do your users waste on those unsuccessful searches?

According to a study conducted by International Data Corporation (IDC) and other organizations:

• Users spend from 15 to 35 percent of their time searching for information
• They find what they are looking for 50 percent of the time or less, and only 21 percent of users said they found the information they needed 85 to100 percent of the time
• Forty percent of users reported that they cannot find the information they need to do their jobs on their organization’s intranets

Download the White Paper here.