Deploying new technology can be an excellent business investment. It can increase productivity, reduce
costs, streamline processes, and eliminate waste. However, deploying new tools involves months of
planning and an enormous investment in time, money, and resources; therefore, it is critical to do
everything you can to ensure the success of your new tool. Part of the planning process to launch any
new tool should include assessing the cultural and emotional impact of the tool and developing a plan to
communicate, get buy-in, and set expectations with your user base. By taking time to work with the
people affected by the tool, you have sent a clear message that the tool is not more important than the
people who will use it and that the users’ input and feedback are a valuable part of the development
process. Building that bridge is the difference between a successful project and lost investment.

Read more here Cultural Impact of Technology - Sara James